Shipping policy

Shipping Policy (Delivery & Shipping Terms)

Effective date: May 2026

1. Shipping Information

Seller: FUNVIP Website: www.petoria-store.com Address: 25 La Cougue, France Phone: +33 6 26 79 19 31

All orders are shipped from France.

2. Delivery Times

• Standard delivery time: 5 to 10 business days from the date the order is shipped.
• The indicated times are approximate and may vary depending on the destination country, the carrier, and customs procedures (for international orders).
• Orders are usually prepared and shipped within 1 to 3 business days after payment confirmation (subject to stock availability).

3. Shipping Costs

• Shipping costs are calculated automatically at checkout and depend on:
  • The weight and volume of the order
  • The delivery destination
  • The chosen shipping method
• Shipping fees are clearly displayed before you confirm and pay for your order.

4. Shipping Methods

We work with reliable carriers (Colissimo, Mondial Relay, DHL, or equivalent depending on the destination). The shipping method offered may vary depending on the products ordered and the delivery address.

5. Tracking

• All orders include a tracking number.
• You will receive this tracking number by email once your order has been shipped.
• You can track your package directly from the link provided in the email or from your customer account on the website.

6. Delivery Address

• Please ensure that the delivery address you provide is complete and accurate (including door number, building, floor, intercom code, etc.).
• FUNVIP cannot be held responsible for delivery delays or package loss due to an incorrect or incomplete address provided by the customer.

7. International Shipping & Customs

• For deliveries outside France, customs duties, taxes, and import fees may apply. These charges are the sole responsibility of the customer.
• We are not responsible for delays caused by customs clearance.

8. Delayed or Lost Shipments

• If your package has not arrived within 15 business days after the shipping date, please contact us at: Phone: +33 6 26 79 19 31 (We will open an investigation with the carrier.)

9. Contact Us

For any questions regarding shipping or your order status, feel free to contact us: Phone: +33 6 26 79 19 31